Tech Architech

Privacy Policy for Tech Architech LLC

Last updated: October 2026

Tech Architech LLC (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy explains how we handle personal data collected through our website, service request forms, consultation forms, IT assessment forms, SMS communications, phone calls, voicemails, emails, and interactions with our AI-powered chatbot.

1. Information We Collect

We may collect the following categories of information:

  • Contact Information: Name, email address, phone number, business name, and other details submitted through our website forms.
  • Form Submission Data: Information provided through service request forms, consultation forms, IT assessments, and any other website forms.
  • SMS & Messaging Information: Opt-in status, message history, and communication preferences.
  • Chatbot Interactions: Messages, questions, and information shared with our ElevenLabs AI chatbot.
  • Call & Voicemail Data: Caller ID, call recordings (when applicable), voicemails, and any information shared during phone conversations.
  • Email Communications: Contents of emails you send to us, including attachments and metadata.
  • Technical Information: IP address, browser type, device identifiers, and usage data collected through our website.
  • Service-Related Information: Details you provide when requesting support, scheduling services, or engaging with our IT solutions.

2. How We Use Your Information

We use your information to:

  • Provide and manage our IT, cloud, cybersecurity, and support services.
  • Respond to service requests, consultations, and technical inquiries.
  • Communicate with you regarding service updates, scheduling, and support.
  • Send SMS notifications, alerts, and service-related messages when you opt in.
  • Improve our website, chatbot, services, and customer experience.
  • Maintain compliance with legal, regulatory, and carrier requirements.
  • Review voicemails and call recordings to improve service quality and accuracy.
  • Analyze chatbot interactions to enhance automated support and user experience.

3. SMS & 10DLC Privacy Requirements

In accordance with U.S. carrier rules and 10DLC compliance standards:

  • Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
  • All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

We may share SMS-related data only with third-party providers who assist in delivering our text messaging services, including:

  • Messaging platform providers
  • Phone carriers
  • Infrastructure vendors supporting message delivery

These partners are contractually required to use your information solely for message transmission and service delivery.

4. How We Share Information

We may share your information only in the following circumstances:

  • Service Providers: Vendors who support our operations (billing, hosting, analytics, messaging, call handling, chatbot services).
  • Legal Requirements: When required by law, regulation, or court order.
  • Business Operations: To protect our rights, prevent fraud, or ensure service integrity.

We do not sell personal data under any circumstances.

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission, access controls, authentication, and secure infrastructure. While no system is completely secure, we continuously work to safeguard your data.

6. Your Choices & Rights

  • Opt out of SMS communications at any time by replying STOP.
  • Request access to the personal data we hold about you.
  • Request correction or deletion of your information where legally permitted.
  • Adjust cookie or tracking preferences through your browser settings.

7. Data Retention

We retain personal and messaging data only as long as necessary to:

  • Provide services
  • Maintain compliance
  • Resolve disputes
  • Meet legal obligations

SMS opt-in and consent records are retained as required by carriers and industry regulations.

Call recordings, voicemails, chatbot logs, and form submissions may be retained for quality assurance, documentation, and service accuracy.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us:

Tech Architech LLC

Email: support@techarchitech.com

Phone: 1-800-281-2014